Our Elite Health
At Our Elite Health ("we," "our," or "us"), we prioritize the privacy and data security of our members, trainees, and platform visitors. This Privacy Policy details how we collect, handle, safeguard, and process your information when you access our website, applications, and professional training platform.
1. Information We Collect
We collect information that you provide directly to us, as well as data gathered automatically when interacting with our digital ecosystem:
- Personal Identification Data: Full name, verified email address, phone number, physical mailing address, and country of residence during member registration.
- Account Credentials: Securely encrypted passwords, unique member IDs, and authentication tokens.
- Transaction & Payout Records: Records of plan purchases, payment transaction references, and designated withdrawal details (e.g. verified wallet handles, banking details for international or local disbursements). Sensitive card information is processed directly by PCI-DSS compliant payment gateways and is never stored on our servers.
- Training & Platform Activity: Course progression, attendance logs in mentoring sessions, network hierarchy connections, and communication history with our support team.
- Technical Data: IP addresses, browser types, operating systems, device fingerprints, and access timestamps collected via secure server logs.
2. How We Use Your Information
Your data is processed strictly for legitimate business, administrative, and compliance purposes:
- To provision, maintain, and secure your member account and training portal access.
- To accurately calculate, record, and distribute multi-tier referral and team commissions.
- To deliver real-time operational notifications, scheduling updates, and account security alerts.
- To process incoming deposits and disburse requested member withdrawals through approved payment channels.
- To detect, prevent, and remediate fraud, policy violations, unauthorized multiple accounts, and system abuse.
- To fulfill legal obligations, tax documentation requirements, and statutory record-keeping.
3. Payment & Financial Data Security
All financial interactions across our supported payment gateways (including Binance, Stripe, Bank Transfers, Easypaisa, Nayapay, and Jazzcash) adhere to rigorous cryptographic protocols. We enforce TLS 1.3 encryption across all data in transit and follow strict access control segregation for user balances.
4. Data Sharing & Third Parties
We never sell, rent, or trade your personal information to third-party advertisers or data brokers. Information is only shared under defined circumstances:
- Authorized Service Providers: Trusted payment gateways, cloud infrastructure hosts, and communication relays operating under strict non-disclosure and data protection contracts.
- Legal & Regulatory Authorities: When required by enforceable statutory requests, court orders, or applicable corporate governance regulations in the UK and operating jurisdictions.
5. Data Retention & Member Rights
We retain member records for as long as your account remains active and as required by regulatory compliance rules. You hold the following rights regarding your data:
- Access & Portability: You may request a complete summary of your personal records and transaction logs.
- Rectification: You may update inaccurate personal or contact records through your account settings or support desk.
- Account Deletion: You may submit an account and personal data erasure request by contacting our compliance office. Subject to statutory audit requirements, associated records will be permanently purged.
6. Cookies & Tracking
We use essential and functional cookies to preserve active login sessions, remember user preferences, and ensure seamless navigation. You can adjust cookie behavior via your browser settings, though certain interactive features may require session cookies.
7. Contact Our Privacy Office
If you have questions, inquiries, or data privacy requests, contact our compliance team directly:
- Email: [email protected]
- Official Registered Office: 58A Tudor Road Hayes, UK / Okara, Pakistan
- Phone: +44 785 3753289